Job ID 1018
Offered Salary 3000
Career Level executive
Experience 5 Years
Full Job Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a Email Deliverability Specialist on our Shared Service team .
Build and maintain strong relationships with ISPs
Assist business units with the selection of Email Service Provider
Configure an MTA (Postfix, SmarterMail, PowerMTA, Postal API), including SPF, DKIM, DMARC, TLS, feedback loops, and bounce handling
Research and keep informed on deliverability as a subject matter expert
Investigate, diagnose and remediate email deliverability issues by working with customers, internal teams and with tier-one support at ISPs, email blacklists and anti-spam technology providers. Proactively manage IP reputation and deliverability for all our portfolio companies and maintain compliance and best practice sending behaviors.
Create deliverability reports and present findings and recommendations.
Respond to deliverability related support tickets or customer concerns, delivering best practice to Support team for customer issues, being the expert escalation on specific customer issues.
Take an active role in thought leadership through writing up operational processes and communicating changes/compliance issues to various teams
Monitor delivery, inbox placement and engagement metrics on all lists and mailings.
5+ years’ experience with e-mail best practices and deliver-ability
Mail server configuration, including Postfix (Linux), SmarterMail (Windows), PowerMTA, Postal API Server and other tools necessary
Success with ISP deliverability challenges and associated techniques for successful
A good understanding of email end-to-end delivery including IP addresses, DNS, SMTP, authentication and email headers
Solid understanding of email compliant HTML, whitelisting, bounce rates and reason
types, CAN-SPAM and other email regulatory compliance and SPAM filter solutions.
Understanding of dynamic-based content and personalization.
Uploading data files to/from multiple systems and environments.
Setting up and managing Feedback Loops and bounce handling
Proactive in researching and implementing ISP best practices.
Ability and willingness to learn new technologies quickly.
A career opportunity with M3USA offers competitive wages, and benefits such as:
Health and Dental
Life, Accident and Disability Insurance
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
- M3 reserves the right to change this job description to meet the business needs of the organization
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